Whether you are in need of a routine medical procedure, rehabilitation to help recover from an accident, or care on a temporary basis in your home, we can help.

Our Philosophy of Care
At Kalra Hospital, our reputation is built on our ability to provide the service you want, and need, resulting in excellent medical treatment you can rely on, and personal care you'll appreciate. Our patients can be confident that their rights will be recognized, and respected by all staff involved in their care regardless of their age, disability, race, religion, gender, or sexual orientation.

Our Promise to You
As a patient in Kalra Hospital, we will make every effort to ensure that you receive the excellent standard of care that you deserve.

Within the hospital
During every visit to Kalra Hospital, we will endeavour to ensure that you

Receive information about our services in a language that is easy to understand Be cared for in a safe and comfortable environment, with appropriate clinical standards Be given a clear explanation about your condition by our consultant, and any treatment, investigation, or procedure proposed including any risks, and alternatives before agreeing on the course of action to be taken Be able to seek a second opinion if you so wish Have reasonable access to your medical records Expect all hospital staff to treat any information about you, or your condition in confidence Have access to an up-to-date register of consultants, with practicing privileges at the hospital, and with details of their specialties Have any complaint, verbal or written, fully investigated, and receive a response, either verbal, or written in accordance with our complaints policy Be able to choose whether or not to take part in clinical staff training, and whether to take part in research Find the direction signs throughout the hospital, clear and easy to follow

During your stay
If your visit requires an overnight stay, or treatment as a day-case patient, we will always aim to provide you with

Privacy, and dignity at all times At least one visit every day, from a senior member of the nursing team An allocated member of the care team, who will co-ordinate your care, and act as a primary contact point for you and your friend or relative An arrangement of meals, with a variety of choices, including those suitable for special dietary or clinical needs 24 hour a day access to a doctor in accordance with your medical care needs

Children
When children are admitted to Kalra Hospital, we will make every effort to ensure that they receive

The opportunity to visit the hospital before admission along with their parents and/or guardians The opportunity to have a parent and/or guardian to stay with them overnight. Information supplied in a way that they will understand Menu choices which are suitable for their age, and medical condition

Going home
When you leave the hospital after an overnight stay, or following treatment as a day-case patient, we want you to feel confident that you're sufficiently prepared for your return home. And so, in conjunction with your consultant, we aim to ensure that you be

Provided with all the necessary advice, information, and medical supplies to enable your immediate return home Given all relevant contact details to enable you to call the hospital, at any time should any problems arise Contacted by a member of our care team, once you're home (if you so wish), and to confirm that you are making a satisfactory recovery, and to provide you with any further advice